Shipping & Returns

SHIPPING & RETURNS

PRODUCT & DELIVERY DELAYS – AUSTRALIA

Please contact us via enquiries@iqpurus.com.au if you have any queries regarding your order details.

 

SHIPPING INFORMATION

We believe in fast and safe shipping, to make your online experience a pleasant one. Firstly, some shipping conditions:

  • All orders will be dispatched within 1-5 working days of order receipt

  • Orders placed on weekends or public holidays, will be processed within the next working day where possible

  • All orders Returned To Sender due to not being claimed, or for incorrect addresses, re-delivery charges may be applicable

  • PRE SALE orders require full payment at time of purchase. You will receive a dispatch notification as soon as they are produced. The estimated delivery date can be found on the product page or contact us directly

  • Delivery time is an estimate only and IQ PURUS is not liable for any delays, loss or damage suffered through any reasonable or unavoidable delay in delivery

  • International shipping is not currently available

 

DELIVERY WITHIN AUSTRALIA

SHIPPING is available for all orders via Australia Post services or Courier Services used by  IQ PURUS.

Approximate delivery time frames but cannot be guaranteed:

 

Sydney, Canberra, Adelaide, Melbourne, Tasmania  7 – 30 business days*

Gold Coast, Brisbane, Nth NSW 7- 30 business days*

Perth, Nth QLD 7- 30 business days*

In the event that we cannot fulfil your order within the timeframe, you are eligible for a full refund.

 

RETURNS POLICY

We believe in a fair returns policy, as we understand online shopping can be convenient and want to make it easy, however do not

offer returns or refunds for change of mind.

Returns for refund are accepted on products within 14 days of receiving your order.

To return items they must be in their original and associated packaging in original condition – See conditions for return below.

Sale items not eligible for return unless deemed faulty.

 

REQUESTING A RETURN

Please email enquiries@iqpurus.com.au to commence your return request. The team will take care of all the steps required for you to complete your return.

 

CONDITIONS FOR RETURN

Return postage will be at the buyers expense. This includes ‘Faulty Refunds & Returns’

The return will be accepted where:

  • A return request is submitted to orders@iqpurus.com.au via email within 14 days of receiving your order

  • Original proof of purchase must be supplied and a copy packed with the item

  • The items must be in original condition and not used, damaged or altered in any way

  • All original packaging, labels are fully intact

We recommend a tracked registered postal service, as we do not consider the goods ‘Returned’ until they have been safely received. IQ Purus is not liable for loss or damage of goods in transit.

FAULTY REFUNDS

You are eligible for a full refund, within 14 days, including return shipping upon confirmation of product being faulty. What defines faulty?

  • Manufacturing faults

  • Delivered items differ from ordered items

  • Clear defects or damage

All fault confirmation are based on IQ PURUS assessment once returned.

Please ensure to follow label instructions, as failing to do so could result in damage or incorrect usage to the items which is not covered by our Returns Policy.

 

COVID 19 Disclaimer

From March 2020, until further notice, due to the risk associated
with personal hygiene products, we will not approve returns for refund
for the below products purchased from IQ Purus:

  • Hand sanitisers
  • Surface disinfectants

An exception will be made only in the instance where an order is cancelled prior to leaving our premises.


We appreciate your patience and understanding during this unprecedented period